Today’s customers no longer have a “demand”, they are completely “in command”! They tipped the scales in the Customer Relationship and are now in the lead. You have to be able to service them whenever, wherever and always completely tailored to their specific needs. The highest focus on their convenience became commodity so you have to go further to pamper, surprise and delight them. Because if you don’t, there’s always somebody else who will.
With a changing customer, companies constantly have to change as well. So are you ready to fit your customer’s needs and create customer delight…or could you need a little hand with that?
Then we would like you to meet Wilma, a customer delight tool that allows you create the pocket sized service a customer wants!